Hire Terms & Conditions
CARE OF HIRED ITEMS
Many of our hire products are handmade, and considerable care has gone into creating them. Please handle all items carefully and return them in the same condition in which they were supplied.
Our products may be booked by another customer shortly after your hire period. Returning them on time and in good condition helps ensure they are ready for the next event.
PACKAGING
All hired items must be returned in their original packaging and packed in the same manner in which they were supplied.
If an item is returned without its packaging, or the packaging is missing or damaged, reasonable replacement or repackaging costs may be deducted from your bond.
Please retain all packaging throughout your hire period.
COLLECTION AND INSPECTIONÂ
Please inspect the item when you collect or receive it. If you notice any existing damage, missing pieces or other concerns, please contact Inked & Etched as soon as possible and provide photographs where appropriate.
You will not be held responsible for damage that existed before the item was supplied to you.
AVAILABILITY OF YOUR HIRED ITEM
In the unlikely event that an item is damaged or becomes unavailable before your hire begins, Inked & Etched will make every reasonable effort to repair or replace it in time for your event.
If we cannot supply the item you booked, we will offer you a suitable alternative where one is available. If the alternative is of a lower value, an appropriate partial refund will be provided. If no suitable alternative is available, you may choose to receive a full refund of the affected hire fee.
HIRE PERIOD
The standard hire period is three nights. Weekend hire generally runs from Friday until the following Monday.Â
Your confirmed collection and return dates will be provided when your booking is finalised. Please arrange a time with us to ensure the item can be returned by the agreed date and contact us before you come to ensure we are available at that time.Â
If you would like to keep an item across two weekends, two hire fees will apply unless otherwise agreed in writing.
LATE RETURNS
Items must be returned by the date stated in your booking confirmation.
If an item is returned late, additional hire charges may apply. If the late return affects another confirmed booking, you may also be responsible for reasonable losses directly caused by the delay, up to the value of the affected booking.
Please contact Inked & Etched immediately if you believe you will be unable to return an item on time.
DAMAGE, LOSS AND THE SECURITY BOND
A security bond is required for hired items and will be refunded after the products have been returned and inspected.
You are responsible for loss or damage occurring during your hire period, excluding reasonable wear and tear or damage that existed before collection.
If an item is returned damaged, broken, altered, excessively dirty, incomplete or without its original packaging, Inked & Etched may deduct the reasonable cost of cleaning, repair, replacement or missing components from the bond.
Where the cost is less than the bond, the remaining balance will be refunded. If the item cannot be repaired and must be replaced, some or all of the bond may be retained. If the reasonable repair or replacement cost exceeds the bond, the hirer may be responsible for the outstanding amount.
We will provide an explanation of any deductions made from the bond.
CANCELLATIONS BY THE CUSTOMER
The following cancellation charges apply:
- More than one month before the event: the hire fee will be refunded.
- Between 2 and 4 weeks from the event: 50% of the hire fee will be retained.
- Within 2 weeks of the event: 100% of the hire fee will be retained.
These charges reflect the time the product has been reserved and unavailable for other bookings, together with reasonable administration, preparation and potential booking losses.
Any security bond paid will be refunded if the hired item has not been collected or supplied.
CHANGES TO BOOKINGS
Requests to change an event date or hired item are subject to availability and must be approved by Inked & Etched. Additional costs may apply if the replacement item or new hire period has a higher fee.
AUSTRALIAN CONSUMER LAW
Nothing in these Hire Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under Australian Consumer Law.
FOR MORE INFORMATION
For Production & Shipping Times click here
For our standard Terms & Conditions click here
To read our story and learn how we began click here
To stay updated with Inked & Etched join our VIP Club
To get in touch click here