Terms & Conditions
REFUNDS, RETURNS & CHANGE OF MIND
Customer satisfaction is extremely important to Inked & Etched. We take great care when designing, making and packaging every order.
As most of our products are personalised or made to order, we do not offer refunds, exchanges or cancellations if you change your mind, select the wrong product or no longer require your order. Please review all product information, measurements, colours and personalisation details carefully before placing your order.
This policy does not exclude or limit any rights or remedies available under Australian Consumer Law. If your product is faulty, damaged, significantly different from its description or does not match the approved artwork, please contact us so we can assess the issue and provide an appropriate remedy.
ARTWORK APPROVALS AND SPELLING ERRORS
Customers are responsible for carefully checking all names, dates, spelling, grammar, sizing, layout and other details shown in an artwork proof.
Once you approve the artwork, you confirm that all details are correct and authorise Inked & Etched to begin production. We cannot provide a complimentary replacement or refund for an error that appeared in the approved proof.
If the finished product does not match the artwork you approved, please contact us and we will arrange an appropriate solution.
Colours may appear slightly different between screens and finished products due to variations in displays, printing processes and materials. Natural materials such as timber may also vary in colour, grain, knots and markings. These natural variations are not considered faults.
CUSTOM DESIGNS AND INTELLECTUAL PROPERTY
Unless otherwise agreed in writing, all original concepts, layouts, illustrations, templates and artwork created by Inked & Etched remain the intellectual property of Inked & Etched.
Purchasing a finished product does not transfer ownership of the underlying design or artwork to the customer. Inked & Etched reserves the right to reuse, adapt, reproduce and sell its original designs through its website and other sales channels.
This does not transfer ownership of a customer’s existing logo, photograph, trademark or other material supplied to us. Customer-specific information, including names, dates and contact details, will not be offered for resale as part of a design.
Exclusive ownership or exclusive use of a custom design must be discussed and agreed upon in writing before production begins. Additional design or licensing fees may apply.
CUSTOMER-SUPPLIED ARTWORK AND IMAGES
By supplying a logo, photograph, illustration, wording or other content, you confirm that you own the material or have permission from the owner to use and reproduce it.
You grant Inked & Etched permission to reproduce, resize, edit or otherwise adapt the supplied material as reasonably required to design and manufacture your order.
You agree that Inked & Etched is not responsible for claims arising from customer-supplied material that infringes another person’s copyright, trademark, privacy or other rights.
PRODUCT PHOTOGRAPHY AND MARKETING
Inked & Etched may photograph completed products and use those photographs on our website, social media accounts, advertisements, product listings and other marketing materials.
Where appropriate, we may also use photographs supplied by customers for these purposes. We will not identify or tag you without your permission.
If your product contains private or sensitive information, or you do not want photographs of your product used for marketing, please let us know in writing when placing your order or before the order is completed. We will respect your request.
LOST OR DELAYED PARCELS
Most orders include Australia Post tracking, except for certain small items sent using an untracked postage service.
If your tracked parcel is delayed or has not arrived within the expected timeframe, please first check the tracking information provided. Please check the tracking information here. You can then contact us at info@inkedandetched.com.au, and we will assist with lodging an enquiry with Australia Post.
Delivery timeframes are estimates and may be affected by circumstances outside our direct control. We will handle missing parcels and any available remedies in accordance with Australian Consumer Law.
Inked & Etched cannot replace or refund an order if an incorrect or incomplete delivery address was supplied by the customer. Additional postage charges may apply if the parcel is returned to us and needs to be sent again.
ITEMS DAMAGED DURING DELIVERY
Every order is carefully packaged to help protect it during delivery. If your product arrives damaged, please email info@inkedandetched.com.au as soon as possible—preferably within 48 hours of delivery.
Please include:
- Your name and order number
- Clear photographs of the damaged product
- Photographs of the internal and external packaging
- A description of the damage
Please keep the product and all packaging while we assess your claim, as Australia Post may require these items during its investigation.
Once we have reviewed the information, we will arrange an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
FOR MORE INFORMATION
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