Production & Shipping

We aim to create and dispatch every order as quickly as possible. Most of our products are handmade to order. When estimating when your order will arrive, please allow for both the production time and the shipping time outlined below (unless you are collecting your order from Inked & Etched in WA).

PRODUCTION TIMES

Our standard production times to make your products:

  • Personalised and custom-made products generally take 1–5 business days.
  • Ready-made, non personalised products are dispatched in 1–2 business days.
  • Please allow 1-2 weeks for orders during busy periods such as Christmas.
  • Please check the individual product listing for any product-specific turnaround times.

Products with longer production times:

  • Clear Acrylic Ticket Barrel for Prize Draws: approximately 1–3 weeks
  • Products featuring UV printing: approximately 1–2 weeks

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SHIPPING TIMES

Once your order has been completed, you can collect it from Como or Tuart Hill in Western Australia, or we can ship it to you. We use Australia Post for deliveries and ship Australia-wide from Perth. Tracking is included with most orders, except for some very small items that may be sent by untracked letter post.

Estimated standard delivery times:

  • Perth and WA metro areas: approximately 2–5 business days
  • Interstate deliveries: approximately 3–9 business days
  • Rural and remote areas: approximately 1–2 weeks

Estimated Express Post delivery times:

  • Perth metro areas: approximately 1–2 business days
  • Interstate deliveries: approximately 2–4 business days

These timeframes are estimates only and may be affected by Australia Post delays, weekends, public holidays and peak delivery periods.

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What if I need my order by a specific date?

If you require your order by a particular date, we recommend selecting Express Post at checkout and contacting us to let us know.

Express Post only speeds up the delivery of your parcel after it has been dispatched—it does not automatically shorten the time required to make your order. However, we will prioritise express orders wherever possible and do our best to have them ready and dispatched promptly.

What if my parcel is delayed or lost?

Once your order has been handed to Australia Post, delivery delays are outside our direct control. If your parcel has not arrived within the expected timeframe, please check the tracking information here and contact Australia Post using your tracking number.

You are also welcome to contact us at info@inkedandetched.com.au, and we will assist with lodging an enquiry where possible.

What if my order arrives damaged?

Every order is carefully packaged to help protect it during delivery. If your product arrives damaged, please email info@inkedandetched.com.au as soon as possible—preferably within 48 hours of delivery.

Please include:

  • Your name and order number
  • Clear photographs of the damaged product
  • Photographs of the internal and external packaging
  • A description of the damage

Please keep the product and all packaging while we assess your claim, as Australia Post may require these items during its investigation.

Once we have reviewed the information, we will arrange an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

FOR MORE INFORMATION

For our standard Terms & Conditions click here
For Hire Terms & Conditions click here
To read our story and learn how we began click here
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